1. The term ‘True You Retreats’’, TY Retreats or ‘us' or ‘we’ refers to the owner of the company. The term ‘you’ or 'I' refers to the student or guest or user or viewer of our website and/or services. The terms 'retreat' or 'workshop' or 'holiday' refers to all aspects of the services on offer, to include, but not be limited to, the classes, accommodation and activities. 

 

2. Booking procedure

(a) On making a booking with us, each person accepts the terms of these booking conditions.

(b) Upon confirmation of your booking we will request a deposit payment with payment instructions. Deposit payment is by bank transfer only and is due within 7 days of your booking. Your place is not confirmed until the deposit payment has been received. The final reminder will be sent to request payment for the remaining balance which will be due 21 days before the retreat start date. If the balance price of your retreat is not paid before 21 days of the start date, we reserve the right to cancel your retreat and retain your deposit.

(c) If making your booking within 21 days of the retreat start date, the full balance will be due upon acceptance. An email request for the full amount will be issued and is to be paid within 3 days. In this case your place will not be confirmed until full payment has been received.

(d) Subject to clause 2(e), all payments are non-refundable. This includes deposit, remaining and full payments.

(e) You may request a refund if the retreat is fully booked and someone else can fill your space. A refund in this case will be minus an admin fee to cover costs.

(f) Should country border closures prevent your retreat from taking place you will be offered the option of a full refund or rebooking

(g) We reserve the right to reduce the price of the retreat or run special offers at any time. Once you have made your booking and paid your deposit these price changes will not apply to you.

(h) Optional trips and treatments booked locally are not our responsibility and are at your own risk and cost.

 

3. Cancellation policy

(a) As stated in section 2(d) all payments are non-refundable unless 2(e) applies. For this reason we strongly recommend that you take out travel insurance to cover you in the event of any need to cancel at the last minute.

(b) Once the retreat has commenced, no refund or part refund or unused portion of your retreat will be repaid in the event of cancellation by you.

(c) In the unlikely event that the retreat is cancelled by either party, there will be no refund or compensation available from us for your flight costs, transfers and other associated costs. Please take out travel insurance.

(d) We reserve the right in any circumstances to cancel the retreat, in which case we will offer a refund in full of all monies paid.

(e) In some circumstances it may be possible to transfer your booking to another retreat or service.

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4. Changes to retreat

(a) It is unlikely that we will have to make any changes to your retreat, but arrangements are made many months in advance and changes may have to be made. We reserve the right to, within reason, change any information advertised at any time, to include, but not be limited to, dates, times, timetable, location, accommodation, yoga teachers and prices. We will advise you of any changes at the earliest possible date.

 

5. Inclusive items

There will be i number of items included in the cost of the retreat are, for example transfers to and from airport, some meals, activities and accommodation. 

 

6. Insurance and health

(a) It is the guest's responsibility to inform TY retreats of any injury/medical conditions when booking and before the start of every session. It is advisable that you consult a doctor or physician before attending the retreat to ensure you are sufficiently fit and healthy to undertake yoga classes and any other activity that has been arranged.

(b) If you experience any injury or discomfort during any activity organised for you, you must stop immediately and advise the teacher(s) accordingly.

(c) Full travel insurance in a mandatory requirement. We hold no responsibility for illness, injury, death or loss or damage to personal belongings at any time (as per the liability waiver in section 7), nor will any compensation be issued in such case.

(d) We reserve the right to stop your participation in any activity, at any time, if we conclude that you are physically, mentally or emotionally unable to do so.

 

7. Liability waiver

(a) It is an essential requirement of anyone attending a retreat and/or classes with True You Retreats to accept and abide by the following release of liability:

'I understand that, while the utmost care is taken, neither the individual practitioners, True You Retreats, nor the venue will be liable for any damage or injury resulting from my practice or use of the retreat centre, nor any loss or damage to personal belongings. I understand that classes may be physically strenuous and I voluntarily participate in them with the knowledge that there is risk of personal injury, property loss or death. I recognise that it is my responsibility to notify the teacher of any illness or injury before the start of every yoga session and I will not perform any posture to the extent of strain or pain. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against TY retreats, its teachers or its members for any injury, property loss, or wrongful death, whether caused by negligence or otherwise.'

(b) The release of liability statement applies to the duration of the retreat and every yoga session or activity you participate in, whether in a group or private setting. If this statement is not accepted, your booking will be terminated and any monies paid in advance will not be refunded.

 

8. Right to refuse

(a) We reserve the right to dismiss or refuse entry to any session or the retreat at any time at the teacher's discretion with no refund being issued, in the event of breach of any of these terms and conditions, or disruptive behaviour.